Kay Jewelers in Pembroke Pines, FL Closed now

Reviews about Kay Jewelers

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  July 19, 2019, by Kara MacAlpine
  I took my engagement ring into Kay's in Plantation, Florida inside the Broward Mall. Since the day, I received my ring it has been my prize possession! I have taken it in every 6 months to be inspected as they made it clear it was necessary for the warranty to be valid. I took my ring on Wednesday, 2/22/2017 around 7PM to get the stone replaced AGAIN and to get my wedding band sized because I'm getting married in a few months. After handing my ring over the woman said she had to speak to the manager, which I thought was strange. She then informed me that she would do me a "favor" and replace the stone. I didn't understand as I was just there getting the same stone replaced on back on 12/27/2016? She said the computer didn't show that I had brought the ring in and without tangible documents my ring wouldn't be covered under the "warranty" that it was MY responsibly to bring in my paperwork, isn't that why we have computers? Anyway, Every single time I took my ring in for inspection the employee always asked me for my information then went to the computer did whatever as I can't see as he is behind the counter, does the inspection, cleans my ring, compliments it and sends me on my way. I of course thinking all was fine. As I mentioned earlier this is my prize possession so I made sure to take it in to keep the warranty ! Apparently, if the computer says I wasn't there then I wasn't right? So lucky me I happen to have the receipt from when I got the stone fixed just this past December. So that "saved" me. One woman just kept antagonizing my fiancé' after making a HUGE scene the manger told her to stop, she then reluctantly started the paperwork. Now here's what in my opinion is the worse part. As most women we have no clue what our partner pays for the engagement ring and as I look down, there is a sheet she handed me that has in detail the price for the engagement ring and the wedding band?!?! I mean how could I not read it when she had it with the paperwork she just asked me to fill out! I started crying immediately! I did not want to know. He spent SO much ! As a tear ran down my cheek, I looked at the woman and told her I thought she should have used a lot more discretion with that paper. She looked at me without an ounce of compassion and said she HAD to write it? Really? Why? No other receipt I have ever gotten had a price on it. Now my rings are sent away AGAIN for 2 weeks. I am seriously upset with Kay's staff and their lack of professionalism. I should have just taken my rings and come back another time, not sure why but we didn't. In addition: This morning I called the store to check and make sure my ring was sent out for repair. So when the woman picked up the phone I asked to speak with the manager and as the manager picked up the phone her exact response was "what do you want"? This manager happens to be the women we had had the issue with the night before! My first instinct was, "wow how did she know it was me?" Then I remembered this was just her unprofessionalism as it seems she just speaks to everyone in that manner. Needless to say I will only return to that location to pick up my ring. After that, I will NEVER return to a Kay's Jewelry and will advise everyone I know to shop elsewhere! Update as of 7/18/17 My ring is back at a different location for the 3rd time this year . Same unacceptable repair and waiting on a call from the manager to see if he was able to get it done correctly. I get married in October I will be devastated if this ring isn't as perfect as it should be.