Sur La Table in Pembroke Pines, FL Open now

Reviews about Sur La Table

• ★ ★ ★ ★ ★

  April 12, 2020, by David Sheloush
  They have everything you genuinely need for work and home cooking. Service clerks are very helpful and don't hate themselves, shopping here does not feel like a glorified department store like other casual kitchen stores do. The people giving this place negative reviews are the same pretentious people that want their "cooking know-how" to elevate them to a status similar to royalty, while alo maintaining the same knowledge as a 14 year old watching a cooking channel on a lazy Sunday morning. If you need pots and pans, knives, appliances, or little decor for your kitchen, they have it. There's also a nice discount for kitchen staff too.
• ★ ☆ ☆ ☆ ☆

  August 12, 2019, by Alexander Agudelo
  I ended up going to the location in Pembroke Pines, 301 SW 145th Ter Pembroke Pines, FL. 33027 because I wanted to return a Nespresso machine that I never opened and was bought 4 days prior to the day I wanted to do a return. It was by far the worst experience I have received in any retailer when it came to a return... First I had to wait 15 mins in line, because there was only one sales associate in line. God forbid I needed help with something on the floor. Then I get to the register and It honestly took 30 mins to process my return. The lady at the register didn't know how to key in my receipt. I asked for a manager 10 mins in, but the associate said she was busy on a conference call. (I'm glad to know a conference call is more important than a client). I also work in retail and if thats the case don't take the call if you are short staffed and get notes from a peer and if it ongoing then change the time to out of business hours. Finally the manager comes and she can pull up the receipt. Asks me 1,000 questions about why I'm returning it. Opens it, inspects it, and everything. I almost felt accused and or guilty for returning it. Come to find out at the register there is a memo for all your internal theft going on with your credit card situation which is great information for you clients to read, so I connected the dots. She probably thought I was the statistic on the memo. Honestly ZERO customer service, ZERO customer appreciation or connection to the client, and again by far the worst experience of my life when it comes to a return. It really makes you think twice of even purchasing something in that building because what if you want to return something. To have to go through all of that again... No Thank You! I wanted to bring it up to corporates attention because with the way retail is right now, you need all the clients you can get. Hopefully this is going to the right person and would appreciate some sort of response.